I am not sure what software you are referring to. If you are referring to an app. You can access windows market place on a browser and search for the app you want to download and tap on install. If you are trying to send files from anoter phone brand, it may or may not work.

Make sure that your Bluetooth settings are on as discoverable for them to pair. If this is not working properly, you may need to check from Nokia`s repair service to check the bluebotooth chipset if it`s damage. You just need to connect your phone to a computer and go to computer then removable and create a folder named as MUSIC then paste all MP3 or WAV file and go to your phone then select ringtone then your Mp3 or WAV will be selectible.

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